disneyinstitute.com
Whether you are in the hospitality or sales industry, you can learn how to provide quality customer service to your clients with the Disney Institute.
They offer several different programs to suit the needs and preferences of you and your company. Disney has everything from multi-day sessions to half-day workshops and even webcasts and 90 minute presentations at multiple locations nationwide. If you are looking for the most comprehensive training session, attend Disney’s multi-day seminar to learn the “business behind the magic.” Starting at $599 per person, Disney’s program features field experiences at Disney Theme Parks and Resorts and discussions with front-line leaders to understand customer service practices. If you are looking into shorter seminars, try a 2-day training program at the Learning Tree Center available in Atlanta, Boston, New York, and more. Disney also provides special approach workshops and programs for healthcare professionals. You and your team can learn how to construct plans that will improve your healthcare organization’s level of service.
Contact their global offices for more details and a program scheduled at a location nearest to you.
Customer-service.com
Service Quality Institute has been providing effective customer service training for professionals for over 37 years. Its president, John Tschohl has been called the “Guru of Customer Service” by prominent print media like USA Today and the Times.
The Service Quality Institute offers various programs for employees, managers or your entire organization. One of the most popular seminars is the FEELINGS Quality Service program that promotes “quality service, first time, every time.” This program is geared towards a position transformation for employees in recognizing customer needs and concerns, as well as improving communication and cooperation skills with peers and clients alike. Targeted towards front-line personnel, this seminar can increase sales and profits, and reduce customer complaints. SQI also offers training for more advanced professionals such as managers and supervisors that will teach them to coach and evaluate their team members to recognize top performers and encourage others. You will be taught the latest customer service hints and strategies to pass along onto your sales members.
Don’t hesitate to try any of their seminars since they maintain the 100% Money Back Lifetime Guarantee, so if you are not completely satisfied with any of their programs or products, you will have nothing to lose.
Communicoltd.com
Communico is committed to helping employees engage with customers in a way that yields superior results, and has partnered with companies around the world to enhance their services.
Their customer service training programs are tailored to meet the specific needs of your industry and projects, with job-specific exercises that are practical and easy to learn. One of their top seminars is the MAGIC of Customer Relations focuses on developing your staff’s service skills to consistently provide exceptional service in every area. You will learn how to handle complaints with professionalism and make a great impression on all customers. This program includes pointers such as The 33 Points of Magic to measure and set goals for quality service, and effective communication styles. Using interactive case studies, Communico’s highly trained facilitators will cater to the needs of your business and respond to critiques and feedback.
Contact any Communico representative to learn more about the MAGIC program or any other courses on customer service they offer.
Telephonedoctor.com
Telephone Doctor is one of the most well known customer training services in America, with over 60% of repeat and referral customers with web-based training sessions as well as keynote presentations and workshops.
Their on-site training programs comprise of half-day workshops with interactive presentations delivered in a classroom setting for employees, managers and trainers. Some of their instructional techniques include video vignette examples, group activities and individual skill exercises. You will learn Telephone Doctor’s unique “Three Part Greeting” system as well as their trademark seven characteristics of excellent customer service. This training approach will provide your company the competitive edge it needs to surpass contenders as well as techniques to rebound from difficult situations. Telephone Doctor’s trained professionals will teach you the correct way to receive and transfer phone calls, and the Do’s and Don’ts of basic telephone communications to please your customers.
With Telephone Doctor’s seminars, your business can exceed customer expectations and retain clients as well as garner new ones. Find out how to request an on-site group workshop today.
Donnaearltraining.com
Donna Earl & Co, an internationally established organization, has provided results-oriented customer service training and coaching to top corporations like AT&T to the Gartner Group.
They offer several training seminars that cover important topics like Excellence in Customer Service and Dealing with Difficult Customers. The main customer service program builds on key teaching principles such as communication skills and problem solving to motivate sales professionals on many levels. You will learn how to increase your customer service quotient through applied psychology tactics to select the best responses and decisions. This program is recommended for any employee with customer contact, from call representatives to technical help desk agents. Topics covered include powerful internal service, listening skills, phone etiquette, and gaining customer trust. You will learn to win loyalty as well as reduce anxiety levels between customer-sales interactions and avoid miscommunication in transactions.
For additional information on Donna Earl & Co programs or books, you can email or call their US center.
Customerservicetraining.net
Moran Consulting Inc, a creative customer service training firm, has helped hundreds of different organizations succeed using the Service Essentials program. Their flexible and innovative approach provides hands-on activities and detail oriented seminars to improve the skills of employees in customer service.
Moran’s comprehensive seminars and workshops offer great tools and resources to measure the current state of your customer service methods in order to build a superior plan of conduct. You will not only gain clarity towards desired performance levels of all staff members, but also identify gaps in presentation and communication techniques. This program can be useful for senior managers and regular employees to build a cohesive structure in the way your company views relations with clients. Moran will also help you design an accountability process to ensure long lasting results from the first day of training to the future of your company. They provide thorough follow-up and post-measure steps to maintain and reinforce the new tools you have garnered through the seminar and workshops.
Their current clients include flourishing organizations like Chevron and IBM, and your business can start benefiting from the training and tips Moran features too!
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